A Customer-Centric Leader Driving Business Excellence

In today’s fast-paced and customer-centric world, businesses thrive on efficient operations, strategic growth, and seamless customer relationship management. At the forefront of this dynamic landscape is Abhishek Shubham, a seasoned professional with a deep-rooted passion for solving customer challenges through experience, technology, and data-driven insights.

With extensive expertise in CRM operations, sales, analytics, product strategy, NPS/CSAT, and team development, Abhishek has successfully built and optimized teams to drive business success. His career spans leadership roles at CarCruize (Founder), Otipy, GoMechanic.in, and Tech Mahindra (OYO), where he has played a pivotal role in driving customer experience, revenue management, and strategic planning.

A Customer-Centric Leader Driving Business Excellence

Abhishek’s leadership philosophy revolves around a customer-first approach, leveraging data and technology to make informed decisions. He firmly believes in empowering teams, fostering innovation, and continuously evolving to achieve high-impact results. His core leadership principles include:

✔ Customer-Centric Approach – Ensuring customer satisfaction is at the heart of all business decisions.

✔ Data-Driven Decision Making – Utilizing technology and analytics to optimize business processes.

✔ Collaborative Leadership – Leading by example and enabling teams to succeed together.

✔ Strategic Storytelling – Crafting compelling narratives to inspire and drive motivation.

✔ Continuous Learning & Adaptation – Embracing change and striving for continuous growth.

Domain Expertise & Key Skills

Abhishek possesses a robust skill set spanning multiple domains, including:

🔹 Team Development & Strategic Planning – Building high-performing teams and scaling operations efficiently.

🔹 Business Development & Revenue Management – Driving growth through data-driven sales and customer engagement strategies.

🔹 Product & CRM Operations – Enhancing customer experience across B2B, B2C, and omnichannel platforms.

🔹 Quality & Training – Optimizing processes to ensure operational excellence and service delivery.

🔹 Insurance & Brokerage Solutions – Streamlining claims processing and diversifying revenue streams.

Driving Innovation at Fixcraft

Currently, Abhishek is an integral part of Fixcraft, a rapidly growing car service and repair start-up backed by prominent investors, including Ubiquity Capital and leading figures from BharatPe, OYO, and UrbanLadder. At Fixcraft, he is spearheading initiatives in B2B, B2C, Insurance Claims, Insurance Agency Channels, Brokerage, and Diversion, positioning the company for scalable growth and industry disruption.

With an unyielding drive for innovation, excellence, and customer satisfaction, Abhishek continues to shape the future of CRM operations, business development, and strategic leadership. His journey is a testament to the power of passion, resilience, and data-driven execution, making him a key influencer in the industry.